- Exchanges
- Eligibility: We accept exchanges within 3 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in the original packaging.
- Process: To request an exchange, please contact us at [your email address] with your order number and details of the item you wish to exchange. We will provide you with instructions on how to return the item.
- Shipping Costs: Customers are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount].
- Exchange Approval: Once we receive and inspect your returned item, we will process your exchange and notify you of the new item being shipped.
- Refunds
- Eligibility: We accept refunds within [30] days of the delivery date. To be eligible, the item must be unused, in its original condition, and in the original packaging.
- Non-Refundable Items: Certain items are non-refundable, including custom-made or personalized jewelry.
- Process: To request a refund, please contact us at [your email address] with your order number and details of the item you wish to return. We will provide you with instructions on how to return the item.
- Refund Amount: Refunds will be issued to the original payment method. Please allow [7-10] business days for the refund to be processed after we receive and inspect your returned item.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within [7] days of delivery at [your email address] with your order number and a description of the issue. We will provide you with instructions on how to return the item and offer a replacement or full refund.
- Contact Us
If you have any questions or concerns about our Exchange and Refund Policy, please contact us at [your email address].
Thank you for choosing us!