Exchange And Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

  • Exchanges


- Eligibility: We accept exchanges within 3 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in the original packaging.


- Process: To request an exchange, please contact us at [your email address] with your order number and details of the item you wish to exchange. We will provide you with instructions on how to return the item.


- Shipping Costs: Customers are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount].


- Exchange Approval: Once we receive and inspect your returned item, we will process your exchange and notify you of the new item being shipped.

  • Refunds


- Eligibility: We accept refunds within [30] days of the delivery date. To be eligible, the item must be unused, in its original condition, and in the original packaging.


- Non-Refundable Items: Certain items are non-refundable, including custom-made or personalized jewelry.


- Process: To request a refund, please contact us at [your email address] with your order number and details of the item you wish to return. We will provide you with instructions on how to return the item.


- Refund Amount: Refunds will be issued to the original payment method. Please allow [7-10] business days for the refund to be processed after we receive and inspect your returned item.


- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Damaged or Defective Items


- If you receive a damaged or defective item, please contact us within [7] days of delivery at [your email address] with your order number and a description of the issue. We will provide you with instructions on how to return the item and offer a replacement or full refund.

  • Contact Us


If you have any questions or concerns about our Exchange and Refund Policy, please contact us at [your email address].

Thank you for choosing us!