Return policy

1. Return Eligibility
We hope you love your jewelry purchase! If for any reason you're not completely satisfied, you can return items within 4 to 7 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Non-Returnable Items
Please note that certain items are non-returnable, including custom-made jewelry, engraved pieces, and sale items.

3. How to Initiate a Return
To start a return, please contact our customer service team at [email address] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

4. Refund Process
Once we receive your returned item, we will inspect it and process your refund. The refund will be credited to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

5. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item. We cannot hold items for exchange.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] with photos of the damage or defect. We will work to resolve the issue promptly, which may include a replacement or a full refund.

8. Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service team at [email address].

Thank you for shopping with us!